Shipping

What is the cost of shipping?

For all orders above ₹1500, shipping is done free of cost. A shipping charge of ₹149 is applicable to all orders under ₹1500. For all international orders from outside India, orders under ₹7,500 (~ USD 100) are charged ₹750 (~ USD 10); orders under ₹22,500 (approx. USD 300) are charged ₹1500 (approx. USD 20) and orders above ₹21,000 are shipped free.

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 2-4 days for domestic orders and 7-10 days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at customercare@theintrikasy.in and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Returns, Refunds, Cancellations and Exchanges

What is the return policy?

The products are duly checkedfor quality and order sizes before dispatch. In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise

Should you wish to return the product, you may write to us at customercare@theintrikasy.com within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.

There are some items that are made to order which are not eligible for returns. Please note that international orders are not eligible for returns or exchanges.

How are returns processed?

Once you request to return a product via email or phone, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel your order within 24 hours of order. Please email us at customercare@theintrikasy.in to request a cancellation. You will not be able to cancel the order by yourself on the website.

**M/s Dparna Overseas reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 5 business days in case of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.

My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.

International Shipping and Returns

Which countries Intrikasyproducts are shipped to?

Intrikasy(M/s Dparna Overseas) products  areshiped to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.

What are the international shipping costs and duties?

For all international orders from outside India, orders under ₹7,500 (~ USD 100) are charged ₹750 (~ USD 10); orders under ₹22,500 (approx. USD 300) are charged ₹1500 (approx. USD 20) and orders above ₹21,000 are shipped free.

Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.

Can I return, exchange or cancel an international order?

You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on customercare@theintrikasy.in

How long will it take for my order to reach me?

From the time of shipping – it will take about 7-10 days for your international order to reach you.

What payment methods does Intrikasy (M/s Dparna Overseas) allow for international shipping?

You can use all international credit cards to make the payment for your international shipping orders.